Privacy Policy

Spyro Fans is a brand of Smart Rotamach Private Limited (“we”, “us” or “our”). We make and sell HVLS fans for factories, warehouses and other large spaces. This policy explains what personal information we collect when you enquire about our products, how we use it, and the choices you have.

It applies to this website, to the lead forms in our Facebook, Instagram and Google ads, and to the calls, WhatsApp messages and emails you exchange with us.

We collect only what we need to answer your enquiry and serve you as a customer:

• your name;
• your phone number;
• your email address;
• your company name;
• your city and state;
• the answers you give in our enquiry or lead forms, such as the size of your space, the product you are interested in, your price range and any message you write;
• an invoice number, if you ask us for warranty, service or repair support.

When you visit this website, the Google services described under Cookies and third-party services also collect technical information such as your device and browser type, the pages you view and your approximate location based on your IP address.

We receive your information directly from you, through:

• the enquiry, quotation and support forms on this website;
• lead forms in our Facebook and Instagram ads. When you submit one, Meta passes the answers you entered to us;
• lead forms in our Google Ads. When you submit one, Google passes the answers you entered to us;
• calls, WhatsApp messages and emails you send us.

We use your information only for the reason you gave it to us:

• to respond to your enquiry and send you product information and quotations;
• to process your order and arrange delivery, installation, warranty and service;
• to follow up with you by phone call, WhatsApp or email. Calls may be made by a member of our team or by an automated calling assistant acting on our behalf.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

By submitting an enquiry or lead form you agree to us using your information in this way. You can withdraw that consent at any time; see Your rights.

Your information is handled by our own staff and by service providers who work on our instructions and only for the purposes described in this policy:

• our internal sales system, which runs on secure cloud hosting and receives every enquiry and lead;
• email delivery providers, which send our emails to you;
• WhatsApp messaging providers, which deliver our WhatsApp messages to you;
• calling and telephony providers, which connect our calls to you, including automated calls.

The third-party services built into this website are listed in the next section. Some providers may process information on servers outside India. We may also disclose information where the law requires us to.

We do not set cookies of our own. Your browser’s local storage remembers two preferences, the language and the light or dark theme you chose. They stay on your device and are not used to track you.

This website uses the following third-party services:

• Google Analytics shows us how visitors use the site, such as which pages are viewed and for how long.
• Google Ads conversion tracking tells us when a visit that started from one of our ads leads to an enquiry form being submitted.
• Google Fonts supplies the typefaces. Your browser requests them from Google, which receives your IP address.
• YouTube hosts our videos. Video preview images are loaded from YouTube, and playing a video loads YouTube’s player.
• Calendly runs our meeting scheduler. If you open it, the booking form is loaded from Calendly and the details you enter go to Calendly and to us.

The Google Analytics and Google Ads tags set their own cookies in your browser. YouTube and Calendly may set cookies when you use them. These providers handle the information they collect under their own privacy policies. You can block or delete cookies in your browser settings, and the site will still work.

This website does not use the Meta Pixel or any Facebook tracking code.

• Enquiries. We keep enquiry information for as long as we need it to handle and follow up your enquiry. If you do not become a customer, we delete it within 30 days of our last contact with you, and often sooner.
• Customers. If you buy from us, we keep your information for longer where we need it for your order, warranty and service, and for the legal and tax records we are required to keep.

You can ask us at any time to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information;
• stop contacting you by phone, WhatsApp or email.

Email info@smartrotamac.com or call +91 99494 65932. We may ask for the phone number or email address you used with us, so that we act on the right record. Asking us to stop does not affect anything we did before your request.

If you are not satisfied with our response, contact our Grievance Officer. You also have the right to complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

You can ask us to delete the personal information we hold about you, including details you submitted through this website or through a lead form in our Facebook, Instagram or Google ads.

1. Email info@smartrotamac.com with the subject “Delete my data”.
2. Tell us the phone number or email address you used when you contacted us.
3. We verify that the request is yours and delete your information within 30 days.
4. We confirm by email once it is done.

The only information we keep is what the law requires us to keep, such as invoices for tax records. We use it for that purpose alone.

Access to your information is limited to the staff who need it to do their work. It is protected by access controls and sent over encrypted connections. No system can be guaranteed completely secure, so please tell us straight away if you think your information has been misused.

Our products and this website are meant for businesses and adults, and are not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.

If you have a concern or complaint about how we handle your personal information, write to our Grievance Officer. We respond within 30 days.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.